Person Centred Software

Person Centred Software offers a Connected Care Platform that provides integrated solutions covering the entire digital transformation journey within social care. Within the platform, you can use one solution on its own or multiple that connect, all through a single device. Each solution is designed to address a particular part of care and, when used together, provides a complete solution to help drive outstanding care, enhance resident outcomes, the lives of care workers, the delivery of person-centred care and the overall efficiency, effectiveness, and compliance of care settings.   

Solutions include:
Care management
Medication management
Resident experience
Learning and development 
Care operations

PCS's integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management.

PCS has a Net Promoter Score (NPS) of 54, which means its customers rate them as EXCELLENT. 

PCS's Connected Care Platform offers various solutions to help simplify and digitise the care sector, including a multi-award-winning digital social care record system.

The UK's most widely used 'evidence of care' system is not just easy to use; its icon-driven interface is intuitive by design, enabling carers to evidence, on average, over 65 care notes per resident per day.

When using the Digital Care System, you don't need to enter the same information at multiple locations; you enter it once, and it will update everywhere in real-time, saving you time and helping to reduce incidences of data entry errors.

The system gives carers, nurses, managers, and owners the tools to provide the best quality of care for residents and make a real difference in their lives:

• Carers save three days per month on paperwork
• Providers can access residents' GP records
• Managers have seen a 40% increase in staff retention
• Supports regulatory compliance
• Improves quality and evidence of care

This solution has been assured for use in the following care settings:

• domiciliary care such as home care and live in care
• extra care services
• supported living services
• shared lives
• care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
• care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing
• other, unregulated settings

This solution has the following features: 

• Clinical best practice: Point of care accident & incident flag; post-fall assessment tool & more!
• Built for care: Organisation configuration, offline access for uninterrupted care note recording
• Easy to use: Icon-driven care notes; speech-to-text; NCF action tags; photo & video upload
• Family Engagement Module: Helps to elevate the daily resident experience
• Team working & communication:  Up-to-date on device handover notes; direct-to-device messaging
• Accessible information: Flexible bespoke reporting; skills, training & capacity planning
• Person-centred care plans & interactions: Assessment tools; group activities; priority task flags
• Residents' goals and outcomes:  Who I Am; About Me; Plan Care Day; Personalised Action Preferences
• Joined up care: GP Connect; Hospital Pack; RESTORE2; Standards Compliant Hospital Discharge Letter
• Security: Cyber Essentials Plus; NHS DSPT certified; ISO27001 accredited

All solutions on the Assured Solution List offer the core capabilities of a digital social care record.

This solution also offers the capability to:

• add to assessment templates/ pre-built care plans
• measure progress against a target outcome/ goal for the individual receiving care
• capture verbal notes that are converted to structured, interrogatable format such as ICD11 or Snomed
• use body maps to capture treatment information
• store video information about the care provided
• store photographic information about the care provided
• read the contents of the record back to the user
• provide access to required information about an individual even when offline
• automatically update changes to an individual’s care record/ plan/ tasks when a user goes back online
• flag where offline and online changes made to an individual’s care record/ plan/ task are contradictory/ conflict and require manual resolution
• record information about the skills, experience and training of staff
• allow you to define a template list of the skills, experience and training of your staff
• view care recipient generated information related to specific tasks
• flag priority tasks as a result of information from third party remote care solutions in a way that supplements but does not duplicate existing alerts and alarms generated by your solution
• send notifications/ messages to other care workers
• an individual to write to and update their own care plan and record
• authorised third parties (including family members) to view care plans and records, including ones they did not create
• authorised third parties (including family members) to write to care plans and records, including ones they did not create
• provide read only access to live data held in primary care systems (e.g. through GP Connect)
• display other live NHS data (e.g. the summary care record)
• provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
• electronically transfer key information for emergency hospital admissions in a format that is compliant with standards
• capture hospital discharge information in a format that is compliant with standards
• social care providers to build, save and amend their own summary reports for individual recipients of care.
• social care providers to build, save and amend their own summary reports at a site and service level.
• provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that aggregate the specific care needs of individuals in comparison to the skills and capacity of staff to enable effective resourcing
• provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that show how much time and / or resources have been allocated delivering care to enable business management

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

This information is currently being updated. Contact the supplier to discuss their pricing. 

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services. 

Associated services are available at a flat price. Contact the supplier for associated services and prices. 

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

We encourage you to undertake your own assessment of these integrations.

This solution integrates with:

• ATLAS eMAR
• Oomph! Wellness: Wellbeing and Activities
• RESTORE2
• One London Shared Care Record
• Connecting Care Shared Care Record
• Arquella
• Cliniconex
• CareMeds eMAR
• MED e-care
• Rader
• RemindMe Care
• Sundown
• Vcare
• Painchek App
• eRedBag (electronic Hospital Pack)
• GP Connect
• National Records Locator (NRL) service
• NHS number look up via the PRSB.
• Autumna
• Coolcare
• CLB: Accoustic Monitoring System
• Omnicell eMAR
• Daily Sparkle
• Relish Wellbeing
• Fulcrum Care
• Jelly Drops
• Southern Care Maintenance
• Zebra 

Over 6,000 clients have successfully embedded our Digital Care Planning System into their care homes. We have multiple training packages, on-site & virtual, to suit each customer’s needs. Typically, the implementation process takes around 4-6 weeks, which includes onboarding activities, training, and the transfer of data (whether that be from paper or another electronic system).

Example implementation plan

-2 weeks – Introductory call with Scheduling Team and your dedicated Client Success Manager. Welcome Pack with physical and electronic resources

-1 Week – Import staff & service users, set up handsets and carry out a technical check

Go live! – Implementation day. Monitor and handset training

+1 Week – Progress review with a member of our Training Team

+2 Weeks – Remote care planning training

+4 Weeks – Senior managers reports training and implementation sign off

+6 Months – Catch up with your Client Success Manager. Ongoing support including eLearning and weekly live webinars

This solution is supported by the following client application types:

Browser-based application details

Native mobile or tablet application

All solutions on the assured solutions list are cloud-based. 

PCS’s Digital Care System is hosted in Microsoft Azure.

You do not need a Health and Social Care Network connection to use this service. 

Our roadmap and engagement program is designed to shape the future of social care. We collaborate with the sector to identify what will best benefit our users and those they support. Please contact us for more information about our future development plans.